HELPFUL ANSWERS TO FREQUENTLY ASKED QUESTIONS
BEGINNING MIND TRAINING QUESTIONS
Where should I begin?
After you have enjoyed the FREE MindPower Course, we recommend beginning with Biofeedback training and practice mastering those skills for at least 4 weeks. This biofeedback course is hands down our most popular mind training; that’s because it is both dynamically effective interactive mind training all on its own, and since it forms an important foundation for many of the other MindPower courses.
For example, many people go on to apply applying that biofeedback skill and knowledge to “Eliminating Self Sabotage” course. Done sequentially, these two mind training processes clear up any subconscious saboteurs, which together makes them a powerhouse for achieving any goal you would ever like to accomplish in the rest of your life. The free MindPower Course provides you with a mind map of how to structure your mind training to suit your individual goals.
Do the MindPower Courses Work Together in any type of Order?
Most of these Mind Power mind training courses, particularly the ones at the first level (100’s) work on their own - and synergistically with the others. Each is designed to give you practical, high level performance skills starting today and to lay a solid foundation, right from the start, for any mind training you engage in the future. These courses can be taken in any order, however we always recommend that the Free MindPower course be taken first to form an overview.
In some cases you will see that a second (200’s)and third (300’s)level course requires a certain perquisite course, which will be stated. Naturally, this is to help you get the very most of your training, and to put it into useable, intelligent context.
Do you offer any package discounts?
Mind-Power-Course.com takes different, more value based and success oriented approach in offering training incentives. By doing so, the savings to the student are far greater than any discount package and the training results far more successful. To be notified of specials, freebies and incentives, simply request your free gift at http://www.mind-power-course.com/mental-gift.htm , and you’ll be on our “specials” emailing list for future specials.
Our most popular money saving incentive is the “pay it forward scholarship” whereby MindPower invests in your training by crediting back to you a significant percentage of the paid tuition every etraining course that you successfully complete. This credit can be applied towards whatever the next course is that you elect to take. For details on this and other award incentives please see our “Services” webpage.
STUDENT QUESTIONS
How do I obtain ongoing support for my training?
One of the most appreciated features of MindPower elearning platform is its ease of use. Everything in the learning process that has to do with using an online interface (that may be new to you) is designed to be intuitively obvious and the training material content has been created to be the ultimate in user friendliness. However, if at any time you encounter any difficulties, please contact our “Help Desk” and let us know how we can help.
Can I contact my Mind Trainer directly?
Patricia Chamberlin, MindPower’s Founder, is genuinely happy to hear from students and her very wonderful staff makes sure she receives every email, even though they may be the one responsible for responding to the student’s particular question. One of the most frequently mentioned high points that students enjoy in their MindPower e-training is the personal interest Patricia takes in their successes and the warm email communication she engages in with individual students.
Can I suggest a specific course, or type of mind training, I am looking for?
Yes, this kind of important feedback is something we greatly appreciate and encourage. New courses are often developed to meet growing and changing needs, for we have learned that if one person is asking for something they need, many others are thinking it but not asking.
Will I Get “Timed Out” if I Take Too Long to Complete a Course?
No, you can learn the course material entirely at your own pace, there are no time limits of any kind. That also includes tests. Tests are optional and can be taken and retaken at your convenience to improve your score. Although tests are optional a course is considered “completed” when 100% grade is achieved. The purpose of the tests is to help you gage your comprehension of the course material.
How Do I Get My Certificate of Achievement?
As mentioned, although tests are optional they are nonetheless tried and true learning methods. To receive a certificate you will need to demonstrate full grasp of the course material by achieving a perfect test score. A score of 100% awards you a certificate. To put it another way, attaining a “MindPower Certificate of Achievement” really is a significant and respected accomplishment! The minute you have achieved 100% on your final test you will be taken to your Certificate download page, which you will receive completed for you with your registered name and course details.
GRADUATE QUESTIONS
How Can I Get the Gold Foil Embossed Certificate?
A beautiful, authentic certificate of completion, hand signed with gold foil embossed with MindPower seal is available for each course by request. Please see the “Products” section of the website.
Can I Come Back and Take a Course Again as a Refresher?
At the end of a training course you will receive a “memory jogger” mind map (download) of the material covered in the course that maps each piece of information in relation to the training topic. If it is a longer course, you may receive one with each individual chapter. This serves as a powerful accelerated learning technique (remember mind training is about increasing mental abilities, such as learning more effectively), and this generally precludes the need to retake the course. However special permission can usually be obtained to retake the course in a special circumstance.
Do You Have a MindPower Alumni Group?
Yes, MindPower publishes an Alumni newsletter, called “MindPower At Large” and organizes online events for bringing together MindPower Grads from around the world. There is a another MindPower Professional Alumni Group for graduates of the MindPower Training Certification Program. Upon graduation you will receive your congratulatory email with a warm welcome to join your wonderful group of peers.
TECHNICAL PROBLEMS ACCESSING COURSE SUPPORT FILES
Please note that other than maintaining the etraining course platform in excellent performance, it is beyond the scope of MindPower training to help with technical support for individual computer related issues. Please report any MindPower platform malfunctions to the help support desk.
Here are some helpful sources for tech support of a computer related nature:
My Computer Does not Automatically Play the Audios or Videos when I Click the Link
Often this is a default media player setting problem. A simple solution is to change the default mp3 player setting for your computer. If you are on a PC my suggestion is to set it to Windows Media Player. Every operating will have a slightly different way of setting defaults. In this instance, a search at http://support.microsoft.com/ for “assign default media player [in your operating system]” will yield helpful instructions.
I have a MAC, will I be able to run your media files etc.
Yes, all files are MAC friendly. If you encounter any technical difficulty running anything on your particular computer, as with any computer, here is the support contact info:
MAC users can get online support at: http://www.apple.com/support/ or 90 day free phone support at: http://www.apple.com/support/contact/phone_contacts.html
There is also a free Windows Media Player for Mac available at:
http://www.apple.com/downloads/macosx/video/flip4macwmvstudiopro.html
As well as other free flash media players for swf and flv.
http://www.apple.com/downloads/macosx/video/swfflvplayer.html
I cannot get the sound files to download onto my computer, it only opens a media player and lets me hear them.
Whether the file plays or downloads depends on your operating system, browser settings, and e-mail reader. Again, refer to the support information for your computer (above).
When downloading remember media files tend to be rather large files (.wav files more so than .mp3 files) so it may take a while to complete downloading. Be patient .. it’s worth it.
I cannot read the documents by clicking on the link.
All pdf documents in the courses are viewable online using a pdf reader. You will need Adobe Reader to read pdfs, if you do not already have it installed on your computer it is available for free download at: http://www.adobe.com/
COURSE SUPPORT MATERIAL
Audio Quality
Audio quality will vary according to the quality of your computer speakers, headphones etc. Many times improved quality can be obtained simply by using upgraded equipment. It can also be effected by the speed of your internet connection. However, if you do encounter a corrupted audio file (sounds distorted or incomprehensible) please contact us and let us know.
MP3 Players and CD Players
Downloading the MP3 audios to your hard-drive naturally enables you to play them on your computer and listen to them through your computer speakers.
However, since ease of convenience and portability will contribute greatly to your success we recommend that you burn each MP3 audio on its own CD, as the newer CD Players play MP3s on CDs now.
Although older model CD players may not play mp3s you can make your mp3s “playable” on older, traditional CD players by first converting them to .wav files then burning them to CD.
Biofeedback Monitor
All the Stress Thermometer™ biofeedback monitors, included with several of our MindPower courses (available to USA course attendees at no extra charge), are tested right before being shipped to you. The new battery is then removed to ensure you longest shelf life, and packaged with the biofeedback monitor. There is no refund policy for this monitor. Individual replacement monitors may be ordered from: http://www.cliving.org/stressthermometer.htm
Replacement Batteries for Biofeedback Monitor:
The LR44 Toshiba battery you will receive with the unit is a common battery to replace, and easily installed into the monitor without tools, via a hinged door.
Shipping
Course material, such as the biofeedback monitor (above) is shipped via UPS 3 –day Ground (with insurance and tracking). International shipments, and all other special shipping arrangements for course material shipping, can be arranged by emailing shipping@mind-power-course.com.
Guarantee/Refund Policy
Our First Guarantee is to Excellence –
Our first guarantee is our professional commitment to learning excellence and to your success. We go to extra effort to make sure your etraining is successful and that every facet of your training is a rewarding experience for you and we offer student support that you won’t ordinarily find in other e-learning platforms.
Our Second Guarantee is to Try Before You Buy --
Our second guarantee is that you can take a fully functional FREE course and test drive all course components (such as video, audio, interactive testing etc) to make sure everything works for you on your computer, before you pay anything. You can also check out the individual “fit”, such as the author’s style, the value of the training content.
Our Third Guarantee is Affordable Training --
Our third guarantee is our dedication to keeping your financial commitment as low as possible. We’ve created all e-training courses to be self contained units, modules of the same one on one training that you can purchase at a modest cost, one at a time.
Our Fourth Guarantee is Tremendous Additional Value --
Our forth guarantee is our unfailing effort to providing tremendous additional value in other creative ways. As well as offering lots of mind training freebies – and our emailing-list members can attest to this -- our specials really are “special”. Start today by requesting one of our special mind training freebies at: http://www.mind-power-course.com/mental-gift.htm , and you’ll be on our “specials” emailing list for future specials.
Our Fifth Guarantee is Our Investment to Support Your Continued Success –
We call our fifth guarantee the “Pay it Forward Scholarship Fund”, where MindPower credits to you a significant percentage of the paid tuition every etraining course that you successfully complete, towards whatever the next course is that you elect to take. Think of it as a scholarship fund we pledge to you, or better yet -- our gold-standard backed belief in you.
Our Sixth Guarantee is Our Investment in Your Highest Potential!
Furthermore, as an additional investment to support of your efforts to achieve your highest potential -- in a gesture that is doubly unprecedented in the mind training industry -- MindPower Peak Performance Training will credit you a significant percentage of all your successfully completed etraining, towards one-on-one training that you elect to take in the future.
INSTEAD of offering a hoop-jumping, policy dictated refund process, we have more simply opted to focus on your success, offer you increased value and earn your confidence in ways that are advantageous to you as a serious student of mind training.
We believe investing and re-investing in your continued success. See our “Services” webpage for more details about our guarantees.
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